At Petsyhub.net, we strive to ensure the utmost satisfaction of our customers with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience as convenient as possible.
Overview
Our refund and returns policy lasts 20 days. If 20 days have passed since your purchase, we can’t offer you a full refund .
Eligibility:
To be eligible for a return, please ensure that:
- The item is unused, in its original condition, and in the original packaging.
- The item is returned within [20] days of the delivery date.
Return Process:
To initiate a return, please follow these steps:
- From the Order Page, Select the order that you need to return and provide all the relative data, Or Contact our customer support team via [Support@Petsyhub.net] to request a return.
- Our team will provide you with detailed instructions on how to proceed with the return.
- Please securely package the item and include all original accessories, manuals, and any other items that came with the product.
Return Shipping:
The customer will be responsible for the return shipping costs, unless the return is due to a defective or damaged item. We recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process:
Upon receiving and inspecting the returned item, we will process the refund within [7] business days. The refund will be issued to the original payment method used during the purchase.
Exceptions:
Please note that certain items, such as perishable goods or personalized products, may not be eligible for return due to their nature. Additionally, for hygiene reasons, used grooming products are non-returnable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately within [24 Hours] from the delivery date. We will arrange a return or replacement, depending on the specific situation.
Customer Support:
If you have any questions or need assistance with your return, please reach out to our customer support team. We are here to help and will strive to resolve any issues promptly.
We value your satisfaction and aim to provide a seamless return experience. Thank you for choosing [Petsyhub.net] for your pet product needs.
Need help?
Contact us at [Support@Petsyhub.net] for questions related to refunds and returns.